More about INSIDE-OUT
Since our inception on 29th May 1982, Combers hair salon, Taunton, in the heart of the County town of Somerset, has evolved to Combers Inside-Out Hairdressing. Most of our regular guests may not notice our evolving culture, and the incremental changes we make or necessarily care as long as our service and standards of hairdressing remain high. But without a strong company philosophy at the heart of what we do their ceases to be a why. Without a why, salon standards and skill levels can vary from stylist to stylist and even from guest appointment to appointment, with the guests loosing trust and the stylists loosing confidence and focus.
Attracting and keeping a team of happy Hairdressers takes more than a philosophy of course but when everyone is facing the same way and understands the why as well as the what, we can unite behind a defined purpose which at Combers Inside-Out Hair Salon and Combers Outside-In Academy is to continuously ‘Practice the art of difference making’
Many think the mind works like a camera, accurately recording what’s really going on around it, but in actuality, the mind works more like a projector, continuously creating our own reality. Therefore a five to fifteen minute face to face consultation EVERY visit is important so we can listen and feel what our guests are projecting, their reality. Sometimes the message feels confusing or confused, which is why we learn to ask key questions and test our assumptions as it is only then can we make appropriate design suggestions and agree a hair style for our guests that consistently reflects them, from the Inside-Out.
Making a Difference
We believe that a hairstyle that projects from this perspective is more authentic and sustainable. Designing a hairstyle from the Outside-In is how hairdressers normally work and in the foundation years as a Combers graduate in our Combers Outside-In Academy this is a very important stage, where the focus is on hair, learning new skills and developing creativity and getting valuable experience.
Thinking Outside-In is a must for creative hairdressing but not always the right choice for every guest. At Combers Inside-Out hairdressing salon the hairdressers that choose to work and learn with us turn their thinking upside down or as we say Inside-Out, adapting and developing their service approach and consultation skills.
For experienced stylists who are naturally empathetic this change can be very subtle but very rewarding as it changes the focus, reminding us why we do and why we enjoy what we do so much. It’s the people, it’s the smile, the positive emotion and energy that feeds into our guests from the whole team, the walls of the salon, and ultimately from the stylist with the energy at the end of the service bouncing back from our guest. That energy is a feeling you get when you know something feels right and is confirmed by the delight in our guests eyes.
For an ego centric stylist the change to Inside-Out designing can be a little more of a personal challenge, especially as their beautifully designed Outside-In hair styles definitely change the way their guest feels, and keep them on trend. But is this really what they want? The feeling from an Outside-In design perspective only, can be temporary, and not sustainably satisfying for the guest or ultimately the stylist.
It can be nagging feeling that there is something missing….
……The missing elements are vital and should be reviewed each visit as they can change. They are sometimes only little tweaks and subtle design changes, but these elemental tweaks and changes are the ones that reflect the real you, the you we don’t always know ourselves and are discovering new things about everyday if we care to listen. An Inside-Out thinking hairdresser on their game, asking the right questions, actively listening and reflecting back before getting agreement and commencing, looks for these elements.
The haircut and colour, your Haircut and Colour has to work for and with you everyday, non verbally representing and speaking for you, especially in those conscious and unconscious first impression encounters ……It is vital that you know and are comfortable with what it’s saying, because unlike your cloths, you cant take it off.