Salon Policies

Important Policies at Combers Inside-Out Hairdressing Salon in Taunton 

Last-minute cancellations, rescheduling and no-show appointments impact on your hairdresser financially and prevent guests from perhaps getting the appointment time they would have wanted.  This time cannot be resold at short notice and creates a negative cost which we feel is unreasonable to expect Combers or your stylist to cover. We therefore ask for your understanding when it comes to making cancellations and your co-operation in relation to our Deposits Policy.


We take booking deposits to secure your appointment when you book at Combers’ Inside-Out Hairdressing in Taunton.  When you book your next appointment online or over the phone you’ll be asked to pay a 25% deposit in advance, if in person you'll be asked to pay a £1.00 deposit. Your remaining balance will then be paid at the end of your appointment! 


Your appointments are very important to us and we understand that sometimes schedule adjustments are necessary. Our booking and cancellation policy provides us with the time to inform guests on our waiting list of any availability. This is designed to protect our team from any lost business.

Cancellations and rescheduled appointments must be received no later than 48 hours prior to the arrival date to not incur a charge.

  • If your appointment is cancelled or rescheduled with more than 48 hours’ notice and you have paid a booking deposit, your deposit will be fully refunded or transferred to any new appointment that you make.
  • If your appointment is cancelled or rescheduled with less than 24-48 hours’ notice, a charge of 50% of the total appointment value will be applied.
  • If you are paying using a gift voucher and cancel within 24-48 hours or fail to show for your appointment, we will take your deposit from your voucher.
  • Any appointment cancelled or rescheduled with less than 24 hours’ notice: a charge up to the full price of the booking will be applied.
  • Non-arrival without notice: a charge of the total value of the booking will be applied.


Rebooking Before You Leave

Many of our guests choose to rebook before they leave the salon. We want to recognise your loyalty and commitment and encourage this relationship, as we know you respect our commitment to you, together with our time and skill. So we will only ask you for a flat deposit of £1 when you re-book before you leave. 

speech bubble

Tell Us If You Are Not 100% Delighted

We also want you to absolutely love your hairstyle and colour.   We'll do everything we can to get your look right the first time but if you feel your hair is not as you want it, please please please tell us. No-one will be offended and it gives us the opportunity to get it perfect for you.  We want you to come back again and again and we know you'll walk away feeling let down if you do not LOVE your hair.

Our 7-Day No-Quibble Guarantee

In order to give you our 7-day no-quibble guarantee it is essential we cut your hair while it is wet, and finish it off with a professional blow dry.  We can then check our work, personalise and tweak your hairstyle to ensure you are completely happy before you leave. The same standards apply for all our services. For example, we all know that hair colour looks different when it's dry and smooth so please book a finish (blow dry) with your hair colour. We can then all see the finished look and make sure it is exactly as you want it.

Hair Colour

Testing For Skin Sensitivities

It's important we carry out a simple skin 'patch' test to make sure you are not allergic or sensitive to the hair colour products we use.  If you are a new guest visiting Combers for a hair colour, or you have not had a colour service with us for 6 months or longer, please arrange a 5-minute appointment to come into the salon for a free allergy alert test OR buy a one-off ColourStart patch test. Ideally, you should fit this in around 10 days before your colour appointment but at the very least, 48 hours before your visit.  FIND OUT MORE ABOUT COLOURSTART.